Please note, only one coupon code/discount can be applied at a time, this includes reward points. Gift cards and coupon codes can be combined.
SHIPPING & HANDLING
We offer a flat rate of $5 for shipping and all orders over $50 are shipped FREE in the US. All of our items are shipped via USPS. This includes a complementary tracking number to view the process of the order including an estimated delivery date. Most deliveries will arrive within 7-10 business days to anywhere in U.S., please allow up to 14 days for shipping before contacting us regarding a lost order as USPS can sometimes take longer than expected. During times of large sales it can sometimes take 14 days to receive your order, we try to not have that be the case and work as fast as we can to get your order out. We currently ship to the US and Canada only.
Invoices are not included in shipments as we try to be as eco-friendly as possible, they are however emailed to you right after your order. If you would like to print your own invoice you can log into your account or print the one that is sent to you via email after your order.
Flat rate $20 Shipping in Canada.
*We do not ship on Holidays, Saturdays or Sundays. We are not responsible for items lost after shipment.
Before initiating a return you must email email@example.com and receive a preauthorization number for your return and include the number, your order number and full name with your return or it will be sent back to you. This is to avoid confusion to which item and order belongs to which person. Thank you so much for your cooperation. All returns must be made within 14 days of purchase and received back at Nobella Grace within 3 weeks of order date. All clothing and shoes must be unworn, unwashed, and have original tags attached. All sale items in our sale section, warehouse sale section or Flash Sale section along with items purchased with a coupon code of 40% off or greater, jewelry, accessories, and leggings are final sale and cannot be returned and are a Final Sale. We do our best to inspect every item, if for some reason we do send out an item that has a small defect please let us know within 3 days so we can rectify our mistake. Returns are valid in store credit and can only be applied to orders on our website. Coupon codes are not retroactive. We can not exchange items as our inventory sells out quickly. Your credit will be given once the item has been received and inspected by our facility. Shipping charges are non-refundable, if your return brings your total order below $50 or was shipped for free with a code or promotion we will deduct $5 from your store credit to recoup shipping and handling fees.
All clothing must be unworn, unwashed, and not damaged to be eligible for return. The buyer assumes the additional shipping charges incurred in the return process.
Please mail your returns to:
C/O TK Fulfillment
510 Autumn Run Dr
We reserve the right to refuse service to anyone.
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Cookies and Data
Information that you submit about yourself may be used by NBG to provide you requested services, communicate with you about NBG products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. NBG does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.
Please contact us directly at 619-244-0758 for any other information.