Shipping & Returns
SHIPPING & HANDLING
We offer a flat rate of $5 for shipping and all orders over $50 are shipped FREE in the US. All of our items are shipped via USPS. This includes a complementary tracking number to view the process of the order including an estimated delivery date. Most deliveries will arrive within 7-10 business days to anywhere in U.S., please allow up to 14 days for shipping before contacting us regarding a lost order as USPS can sometimes take longer than expected. We currently ship to the US and Canada only.
Flat rate $20 Shipping in Canada.
*We do not ship on Holidays, Saturdays or Sundays. We are not responsible for items lost after shipment.
Before initiating a return you must email firstname.lastname@example.org and receive a preauthorization number for your return and include the number, your order number and full name with your return or it will be sent back to you. This is to avoid confusion to which item and order belongs to which person. Thank you so much for your cooperation. All returns must be made within 14 days of purchase and received back at Nobella Grace within 3 weeks of order date. All clothing and shoes must be unworn, unwashed, and have original tags attached. All sale items in our sale section, warehouse sale section or Flash Sale section along with items purchased with a coupon code of 40% off or greater, jewelry, accessories, and leggings are final sale and cannot be returned and are a Final Sale. We do our best to inspect every item, if for some reason we do send out an item that has a small defect please let us know within 3 days so we can rectify our mistake. Returns are valid in store credit and can only be applied to orders on our website. Coupon codes are not retroactive. We can not exchange items as our inventory sells out quickly. Your credit will be given once the item has been received and inspected by our facility. Shipping charges are non-refundable, if your return brings your total order below $50 or was shipped for free with a code or promotion we will deduct $5 from your store credit to recoup shipping and handling fees.
All clothing must be unworn, unwashed, and not damaged to be eligible for return. The buyer assumes the additional shipping charges incurred in the return process.
Please mail your returns to:
C/O TK Fulfillment
510 Autumn Run Dr