FREE Shipping on all US orders over $50 || Final Few-Save 50% Off with code BYEBYE

FAQ/SHIPPING/RETURNS

COUPON CODES

Please note, only one coupon code/discount can be applied at a time, this includes reward points.  Gift cards and coupon codes can be combined.

SHIPPING & HANDLING

 We offer a flat rate of $5 for shipping and all orders over $50 are shipped FREE in the US. All of our items are shipped via USPS.  This includes a complementary tracking number to view the process of the order including an estimated delivery date. Most deliveries will arrive within 7-10 business days to anywhere in U.S., please allow up to 14 days for shipping before contacting us regarding a lost order as USPS can sometimes take longer than expected.  During times of large sales it can sometimes take 14 days to receive your order, we try to not have that be the case and work as fast as we can to get your order out.  We currently ship to the US and Canada only.

Flat rate $20 Shipping in Canada.  

  *We do not ship on Holidays, Saturdays or Sundays.  We are not responsible for items lost after shipment.  

 

RETURNS

Before initiating a return you must email nobellagrace@gmail.com and receive a preauthorization number for your return and include the number, your order number and full name with your return or it will be sent back to you.  This is to avoid confusion to which item and order belongs to which person.  Thank you so much for your cooperation.  All returns must be made within 14 days of purchase and received back at Nobella Grace within 3 weeks of order date.  All clothing and shoes must be unworn, unwashed, and have original tags attached. All sale items in our sale section, warehouse sale section or Flash Sale section along with items purchased with a coupon code of 40% off or greater,  jewelry, accessories, and leggings are final sale and cannot be returned and are a Final Sale. We do our best to inspect every item, if for some reason we do send out an item that has a small defect please let us know within 3 days so we can rectify our mistake.  Returns are valid in store credit and can only be applied to orders on our website. Coupon codes are not retroactive.  We can not exchange items as our inventory sells out quickly. Your credit will be given once the item has been received and inspected by our facility. Shipping charges are non-refundable, if your return brings your total order below $50 or was shipped for free with a code or promotion we will deduct $5 from your store credit to recoup shipping and handling fees.

 All clothing must be unworn, unwashed, and not damaged to be eligible for return. The buyer assumes the additional shipping charges incurred in the return process. 

Please mail your returns to:

Nobella Grace 

C/O TK Fulfillment 

510 Autumn Run Dr

Midlothian Texas

76065

 

We reserve the right to refuse service to anyone. 

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT NOBELLAGRACE.COM SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. 

Cookies and Data

NBG uses “cookies” to identify visitors to our website. Cookies are bits of information that a website transfers to an individual's hard drive for record keeping purposes. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us to provide you a better online experience. The information we collect through the use of cookies does allow NBG to know when and for how long you logged on to the NBG website, so that we can try to understand how to better serve your needs.

Information that you submit about yourself may be used by NBG to provide you requested services, communicate with you about NBG products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. NBG does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.

Please contact us directly at 619-244-0758 for any other information.